“IQTC: A Practical and Unified Index for the Evaluation and Continuous Improvement of Suppliers” 1999-01-2989

Considering that the opening of the national market varies at the mercy of the economy and the government, Mercedes-Benz do Brasil launched a program to support the local suppliers. Within this program, one may enhance the tool IQTC (Commercial and Technical Qualitative Index). One deals with an index that will enable the supplier to exactly know in which scores he is “weak”, where he is strong and where he has to improve. The transparency regarding the information has to be complete. The general composition of the index will be presented with its criteria and requisites in which the various areas of Mercedes-Benz participate in, with additional details for the IQDP (Quality Index in Product Development), that is the subindex prepared by the Development area. Some practical results involving the evaluation of suppliers will also be shown, whose results, however, will not be nominally quoted.

Finally, the benefits of IQTC, the impact it causes in relation with the suppliers and the support offered to them by Mercedes-Benz do Brasil will be presented.