Web-based Engineering for Product Development and Business Support 2001-01-2735

Nowadays, developing web (World Wide Web) engineering is considered to be a top priority task in many companies. A corporate web information center with broad coverage to support a company's worldwide engineering activities can make the product development and customer support more efficient. First, the archived, readily available product information, knowledge database, and user friendly engineering tools can ease up the more ever demanding engineering jobs. Second, the convenient information storage, retrieval systems and hyperlinks on the web should ensure effective communications among engineers, customers, and suppliers. However, without in-depth planning, the full benefits of web engineering cannot be realized. To be effective, other companion engineering programs must also be instated. This paper reviews the experience we have gained in utilizing web engineering for product development and customer support. The discussion will cover four types of engineering tool development: Product Design and Development, Communication, Sales and Marketing, and Customer Satisfaction. In each subject the discussion will cover both the program development, and issues and suggestions.