Chestnut, J., Aryal, B., Gellatly, A., and Kleiss, J., "A User-Based Qualitative Usability Assessment and Design Support Assessment Tool," SAE Technical Paper 2005-01-0428, 2005, doi:10.4271/2005-01-0428.
There is evidence that consumers' emotions can affect their behavior and performance when performing tasks using a system . In the automotive industry, it is particularly important to focus on consumers' emotional experience and its influence on vehicle interactions, in addition to traditional usability and performance measures.This paper focuses on a qualitative, user-based usability assessment and design support tool that measures subjective dimensions of consumers' experience when interacting with systems. In addition, this paper describes the development of a predictive model relating subjective experience from interacting with a vehicle system and overall satisfaction with that system. Results from this study revealed that consumers' overall satisfaction can be related to dimensions of ease-of-use, shape, and reach/manipulation.