Implementation of Lean in Human Resources

Patrick Garcia; Wolfgang Fries

doi:10.4271/2013-01-1332

[1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12]

This paper describes the implementation of lean in the Human Resources department at Tenneco Europe. In the past, the implementation of lean transactional was mainly focused on Sales & Engineering and Finance. Our experience shows that the lean approach can be applied in a similar way as in Finance or Sales & Engineering. This paper illustrates some examples of critical processes related to Human Resources which have been improved. These include

the “on-board” or integration process
the management of employee flextime accounts
process to create and manage a resignation certificate
absenteeism reduction in one Tenneco plant

For these three last processes, the key workshop deliverables are:

project charter. Outline the problem and objectives
identify the internal customers and their expectations
set up current / future value stream maps.
perform gap analysis of the current status and generation of improvement ideas
develop metrics to reflect the progress of the workshop

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Implementation of Lean in Human Resources 2013-01-1332

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