Electronic Does Not Equal Smart: Service Documentation and Brand Quality

Paper #:
  • 2017-01-1686

Published:
  • 2017-03-28
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Abstract:
A vehicle's electrical system is one of the top sources of problems requiring service. Electronic means of service documentation have been replacing static documents as a way of speeding vehicle troubleshooting. The next step on this path of evolution is to turn those into smart maintenance systems, capable of offering technicians true data insights, and highly-efficient diagnostic procedures. This paper briefly summarizes the technologies underpinning the evolution in electrical system diagnosis and repair; which include schematic layout automation using prototypes and rule-based styling, instant language translation, 2D/3D view links with schematics, interactive diagnostic procedures, and dynamically-generated signal-tracing diagrams. These technologies empower after sales service teams with state-of-the-art capabilities; which not only reduce costs but also improve the quality of the brand in the eyes of its customers.
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