In today’s competitive world to stay in the commercial vehicle business, gaining customer’s confidence is vital. One of the major factor to which the customer expects is a failure free vehicle and all the automotive manufacturers work towards it. Even with all precautionary measures, some failures happen in the field and it is very important to take necessary steps to avoid such failures from repeating itself. Suspension system is one of the major aggregate in a passenger vehicle and shock absorbers play a key role in providing a better comfort to the passengers by dampening the road inputs. Now a day it is almost impossible to see a passenger vehicles without shock absorbers. Any failure in the mounting components associated with shock absorbers lead to consequential failures thereby producing poor comfort. This paper discusses about the field failure of a shock absorber mounting bracket, the analysis methodology followed to simulate the failure, identification of the root cause and the modes of failures. It also discusses about the experiments carried out both using software and physical tests. Various modes of failure were simulated and corrective measures were taken and validated using the same methodology to improve the life of the bracket.