To furnish each year better, prompter and less costly service compels the development of field service-branches that operate on a sound business basis such that all the capital involved is applied toward operating all of the floor-space to its maximum capacity, turning-over the stock with the maximum frequency, justifying the existence of the tool equipment and having the right men all pull together. Data are necessary in the conduct of any business on an efficient basis, and the field experience provides a definite channel to bring to the designing and the production organizations the information that is most valuable in making an improved product.
Two tendencies of the industry are toward automobiles that become lower in overall costs per mile of transportation and vehicles that function with less trouble, delay and inconvenience. The author discusses the subject at length under headings of maintenance troubles, field information, recording and charting of service data and cooperation between the factory and the service-men.
