Putting Dr. Deming to Work in an Airline

Paper #:
  • 851783

Published:
  • 1985-10-01
Citation:
Kurtz, R., "Putting Dr. Deming to Work in an Airline," SAE Technical Paper 851783, 1985, https://doi.org/10.4271/851783.
Pages:
12
Abstract:
Managing quality in an airline is rooted in tradition and in Federal regulation. Dr. W. Edwards Deming has developed a 14-point system to maximize productivity by stressing quality and aggressive management practices. While this system was developed to support the manufacturing industry, it can be put to work in an airline. Successful competition in the air carrier industry necessitates movement from tradition towards the Deming System.
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