Who Will Fix Our Vehicles? The Need for Performance Based Technician Training Programs

Paper #:
  • 920795

Published:
  • 1992-02-01
Citation:
Cerny, J., "Who Will Fix Our Vehicles? The Need for Performance Based Technician Training Programs," SAE Technical Paper 920795, 1992, https://doi.org/10.4271/920795.
Author(s):
Affiliated:
Pages:
5
Abstract:
The question, “Who Will Fix Our Vehicles?” is answered with the statement… “The employees of automotive service facilities will have to be trained by the companies who employ them or by the corporations who produce the vehicles they service.”Automotive manufacturers, aftermarket suppliers and mass merchandisers must build sufficient profit into their products and services to support required training. The products must generate enough profit to support compensation policies that make automotive service companies employers of choice.Automotive training must be elevated to the level of a “discipline” with a focus on improved technician performance and increased job productivity.Resources expended on training must contribute to the profitability of the corporation and represent a return on the investment of training dollars.
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