On the Use of the Principles of Total Quality Management in University Engineering Education

Paper #:
  • 930472

Published:
  • 1993-03-01
Citation:
Nordeen, D., "On the Use of the Principles of Total Quality Management in University Engineering Education," SAE Technical Paper 930472, 1993, https://doi.org/10.4271/930472.
Author(s):
Pages:
28
Abstract:
This paper describes some considerations for the use of the principles of total quality management (TQM) at universities. A broad discussion on the use of TQM in industry is included. Basic definitions, philosophy of TQM, generic product requirements, and leadership responsibilities are described. The goals are to improve the quality, customer satisfaction, delivery, quantity, responsiveness, cost, etc. of all the university's products (goods and services). The major challenges are for senior leadership to understand TQM and its implications, to redefine organizational goals to include TQM, to obtain faculty support, and to refine organization systems and practices including tenure criteria to facilitate implementation of TQM.
Access
Now
SAE MOBILUS Subscriber? You may already have access.
Buy
Select
Price
List
Download
$27.00
Mail
$27.00
Members save up to 40% off list price.
Share
HTML for Linking to Page
Page URL

Related Items

Training / Education
2018-05-01
Training / Education
2017-10-27
Technical Paper / Journal Article
2011-04-12
Standard
2015-08-27
Article
2017-03-13
Technical Paper / Journal Article
2011-04-12
Training / Education
1997-11-03