Tasks Required of Automotive Service Industry Technicians in the Year 2000

Paper #:
  • 931030

Published:
  • 1993-03-01
Citation:
Donovan, R., "Tasks Required of Automotive Service Industry Technicians in the Year 2000," SAE Technical Paper 931030, 1993, https://doi.org/10.4271/931030.
Pages:
40
Abstract:
Purpose: The purpose of the study was to develop a list of the tasks that must be mastered by automotive service industry technicians for efficient and effective repair of automobiles in the year 2000. Using a modified Delphi technique this study investigated the following research questions: 1. What are the current and merging tasks that a panel of automotive service industry experts would characterize as being critical for automotive service industry technicians to have achieved for efficient and effective repair of automobiles in the year 2000? 2. What degree of importance would be attributed to each of the tasks listed by the panel of experts?Findings: Two criteria were used to analyze the data, priority and consensus. Four categories where used to organize the findings: high-priority /high-consensus, high-priority/low-consensus, low-priority/high-consensus, and low-priority/low-consensus.The majority of the tasks received high-priority ratings: 264 tasks received high-priority/high-consensus ratings; 212 tasks received high-priority/low-consensus ratings; 30 tasks received low-priority/high-consensus ratings; and 103 tasks received low-priority/low-consensus ratings.Of the 93 new tasks identified, 61 received high-priority/high-consensus ratings, 22 received high-priority/low-consensus ratings, 2 received low-priority/high consensus ratings and 8 received low-priority/low-consensus rating. Although the panel did not recommend removing any tasks, 14 tasks received extremely low ratings.
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