Technician PayOffs: Getting Results Through Performance Audits

Paper #:
  • 940780

Published:
  • 1994-03-01
Citation:
Corrigan, G. and Tsimpinos, V., "Technician PayOffs: Getting Results Through Performance Audits," SAE Technical Paper 940780, 1994, https://doi.org/10.4271/940780.
Pages:
10
Abstract:
The challenge for the future of automotive repair lies in the industry's ability to improve its productivity. The auto repair industry has not made the quality improvements that the automotive manufacturing industry has made in the past years. The first step to improve productivity is to identify the areas that have the most impact on productivity. This is the value of a performance audit.A performance audit identifies the processes that improve productivity. You cannot perform better than the process allows. If the process has problems, it will impair performance despite training efforts or motivation to improve.In the automotive repair business there are seven key areas that will benefit from a performance audit. They are: technical competence/training, administrative, sales and marketing, customer satisfaction, housekeeping, financial, and environmental and safety. To be more productive requires a knowledge of those items and a follow-up plan for improvement.The results of one company's performance audit documented the kinds of improvement that can follow a good audit. Such an audit had specific objectives, measurements, and an action plan. The audit information gave the company an understanding of customers' expectations of service and guided them in setting successful performance standards that produced profitable results. It also identified the strengths and areas of development for the technicians so that they could better serve their customers.
Access
Now
SAE MOBILUS Subscriber? You may already have access.
Buy
Select
Price
List
Download
$27.00
Mail
$27.00
Members save up to 40% off list price.
Share
HTML for Linking to Page
Page URL

Related Items

Article
2017-03-13
Technical Paper / Journal Article
2011-04-12
Technical Paper / Journal Article
2011-04-12
Technical Paper / Journal Article
2011-04-12
Standard
1987-05-01