Loss function curve to quantify customer (dis)satisfaction for second
row headroom 2022-36-0002
During the early phase of vehicle development, one of the key design attributes
to consider is the inner comfort for occupants. Internal spaciousness is the
pillar that is responsible for user’s comfort and make into customer comfort
needs in engineer metrics. Therefore, it is one of the key requirements to be
considered during the vehicle design.
Certain internal vehicle characteristics such as the size of shoulder room and
the knee clearance are engineer metrics that influence the occupants’ perception
for comfort. One specific characteristic influencing satisfaction is the
headroom, which is the subject of this paper.
The objective of this project is to analyze the relationship between the second
row’s vehicle headroom with the occupant’s satisfaction under real world driving
conditions, based on research, statistical data analysis and dynamic
clinics.
Citation: Cardoso Santos, A., Genaro, P., Terra, R., Pádua, A. et al., "Loss function curve to quantify customer (dis)satisfaction for second row headroom," SAE Technical Paper 2022-36-0002, 2023, https://doi.org/10.4271/2022-36-0002. Download Citation
Author(s):
Alex Cardoso Santos, Piero Genaro, Rafael Terra, Antônio Pádua, Gabriel Zapiello, Rafael Rossini, Rodrigo Benevente
Affiliated:
General Motors South America
Pages: 13
Event:
SAE BRASIL 2022 Congress
ISSN:
0148-7191
e-ISSN:
2688-3627
Related Topics:
Product development
Comfort
Vehicle occupants
Consumer preferences
Anthropometrics
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