Loss function curve to quantify customer (dis)satisfaction for glove
box volume 2022-36-0003
During the early phase of vehicle development, one of the key design attributes
to consider are the interior storages for occupants. Internal storage is the
pillar that is responsible for user’s comfort and make into customer comfort
needs in engineer metrics. Therefore, it is one of the key requirements to be
considered during the vehicle design.
The vehicle has some interior storages, like storages on door trim, floor console
and IP and to define the best solution for the customer, engineering team has
certain internal vehicle characteristics such as the volume and size of storage
are engineer metrics that influence the perception of comfort for occupants. One
specific characteristic influencing satisfaction is the glove box volume, which
is the subject of this paper.
The objective of this project is to analyze the relationship between the glove
box volume with the occupant’s satisfaction under real world driving conditions,
based on research, statistical data analysis and dynamic clinics.
Citation: Cardoso Santos, A., Genaro, P., Terra, R., Pádua, A. et al., "Loss function curve to quantify customer (dis)satisfaction for glove box volume," SAE Technical Paper 2022-36-0003, 2023, https://doi.org/10.4271/2022-36-0003. Download Citation
Author(s):
Alex Cardoso Santos, Piero Genaro, Rafael Terra, Antônio Pádua, Gabriel Zapiello, Rafael Rossini, Rodrigo Benevente
Affiliated:
General Motors South America
Pages: 10
Event:
SAE BRASIL 2022 Congress
ISSN:
0148-7191
e-ISSN:
2688-3627
Related Topics:
Product development
Storage
Consoles
Comfort
Statistical analysis
Market research
Consumer preferences
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