It is considered by many that for industry to prosper Into the 1990s it must adopt the principles of Total Quality Control. These principles offer the opportunity to tap previously unused brainpower within an organization, and to achieve what our potential overseas customers expect of us, that is, a guaranteed 100% good product. This paper presents one company's Ideas and methods of implementation.
TQC is very much a people thing, and requires employees- at all levels to become familiar with, and practise basic charting and problem-solving techniques. Economics do not allow us to load up our organizations with service departments. Quality must be controlled by people at the workface.
